The BPO Advantage: Bridging the Gap Between Service and Language Training

With people travelling all over the world for sightseeing, exploration, experiences, and even for business, the ability to communicate in a common language has become not just a perk but a necessity. It’s especially true for those who share information as brand representatives, presenters/speakers, and customer service representatives. 

However, in reality, there are still many people, businesses, and organizations all over the world who face challenges in bridging the communication gap, especially when they step onto the global stage. After all, tailor-made solutions are needed to overcome these challenges.

We, at TMJP BPO Solutions, know exactly how important solutions that are customized for our clients’ needs are. We also know that both language fluency and service quality are essential in achieving global success, not only for us, but most importantly for our clients. That’s why, aside from having teams of multilingual speakers with wide cultural experiences, we’ve also developed a solution that will help our partners develop their own teams’ multilingual ability, particularly in English fluency.

A Seamless Blend of Service Delivery and Language Growth

TMJP BPO Solutions is proud to offer a unique advantage in the outsourcing industry: our BEX Pro Program. Designed specifically for customer service and back-office agents, BEX Pro equips team members with advanced English communication skills for business presentations, client meetings, and customer service.

Through structured training modules and language coaching, your team members not only support your business but also grow with it. This ensures that every call, email, and interaction reflects both fluency and professionalism, especially if your business requires your team to communicate with native English speakers or global customers.

TMJP: More Than Just An Outsourcing Partner

TMJP BPO Services Inc. is renowned not only for our Online English Learning (OEL) services, but also for our Back Office Support services, that has won multiple awards in Kaizen (continuous improvement). We also have our multilingual Customer Support team with Filipino, English, and Japanese speakers. With TMJP as your partner for business growth, we can help your business operation adapt to the global market seamlessly while also helping your team prepare to stand on its own.

To help your team effectively and efficiently become more confident in facing customers and clients who use the formal business language, English, we tailor each Business English course to match your operational goals. Whether it’s improving call handling skills, writing better business emails, or boosting team confidence in cross-cultural conversations, each BEX Pro lesson will help them achieve a natural level for that.

In Summary: Why TMJP?

✅ Service + Skill Development – Our agents undergo regular language training, ensuring communication evolves alongside service quality.

✅ Industry-Specific English – From e-commerce to tech support, our training adapts to your business language.

✅ Support for Your Team Too – Through OEL, we empower your internal staff to become confident global communicators.

✅ Japanese-English Support – TMJP also specializes in bilingual customer support (Japanese-English), ideal for businesses expanding in the APAC region.